Quality Appliance Repair in Stouffville, Ontario

Mike Mahoney

John called ahead of time and arrived promptly, explained his plan and got right to work. He diagnosed the situation and resolved the issue on the spot. He explained what was wrong, what he did, and he even cleaned up and started a load of laundry to help with the cleaning process and to show the washer was back up in running order. John answered any final questions, reminded me that if there were any other problems to keep his number, just in case. John was very efficient and I would recommend him to help address your appliance needs. He is good people.

David Prior

Excellent service and in a timely manner. Thank you as the dishwasher is running smoothly. DP

Ken

Professional and polite and on time.

Elizabeth L

So quick to respond and my dishwasher was working again with new parts in a very timely manner – all problems solved and fixed by polite and courteous guys. Definitely will use this service again when the opportunity presents.

Matt Slevinsky

The repair person who came to my home was knowledgeable and made his best effort to repair my broken washer. When he was unable to repair it, he communicated the issue with the washer well and why it was not able to be repaired. While I do need a new washer, I still appreciated his skill and professional help in diagnosing the issue at hand

Allison Murray

Edit: After seeing my first review the company reached out, apologized for the delay and rectified the situation. I am happy with the resolution they provided. Initially a positive experience with a diagnostic visit for my fridge. But I needed to get my landlord’s authorization because the repair quote was higher than expected, so I couldn’t book the repair then and there. At least a dozen attempts on my end to schedule the repair and nothing. They don’t answer. Tried calling from a different number and they answered, said they would tell the tech to call me, only to hear nothing. Given the lack of responsiveness I would like to get a refund on the service call, but I don’t expect I could even get a hold of someone to ask…

Chakraborty Susmita

Update on below review ——————————————————————— Following my initial negative review I am pleased to provide an update. After posting about my experience. Appliance Repair Expert customer service department reached out to address my concerns. They apologized for the technician’s behavior and poor diagnosis. They offered to refund me the full amount which we paid for the diagnosis. As a gesture of goodwill, they also gifted me a discount coupon. I appreciate their efforts to make things right and would now consider using their service again in future. ——————————————————————— “We recently had an incredibly frustrating experience with a technician from Appliance repair expert. My refrigerator was malfunctioning so we scheduled a service call. He was rude and dismissive from the beginning and conducted a hasty diagnosis. He said there was a major issue with the compressor and it is irreparable. He left saying no one can fix this issue and we should get a new refrigerator. However, when we booked another diagnostic appointment with other company they found out the problem was simply with the fan which was not able to blow air properly. After rellacing the fan our refrigerator is working great. I escalated this matter to the manager asking for refund for false diagnosis and the harassment I was met with complete silence. This lack of commitment and accountability is unacceptable.I am deeply disappointed with both the technicians unprofessional conduct and company’s failure to address my concern.”

Katherine Fedick

We called on a weekend and have a technician dispatched Monday morning. Vince was early for my time frame which was appreciated. He was quick to diagnose the issue and provide an accurate quote on the spot. He didn’t not have the part but returned within a half an hour with it. He tested the dishwasher multiple times to ensure it was working. Excellent service and fair pricing. Will contact them for any future issues.

Varghese Thomas

Arrived on time and was very knowledgeable in repairs

Dave Racicot

Our Samsung fridge needed urgent repair. I called 4 different service companies – 3 had an automated recording where my only option was to leave a message. Only one of those three called me back. Appliance Repair Expert of London was the only company of the 4 that answered my call with a real person. They were able to send a technician that same day. Our technician immediately knew the issue as it is a common Samsung issue and repair, and was able to quote the out of warranty work and had the parts to fix it that day. Problem solved. Their team was excellent at communicating timelines, and costs. I was very happy with the experience. Note – I was offered a small rebate to leave a review, but this didn’t impact my decision to leave the review or the 5 start. My experience was great start to finish.