Showed up on time for appointment, Technician was knowledgeable and quick to assess the problem ,would recommend using them again.
Apr 5, 2025Overall would recommend this service. The technicians that came out were quick and professional.
Apr 6, 2025Thank you so much for your help
Apr 5, 2025Itβs the second Time Iβve used these guys and this time he came the same day last time he came within 24 hours. Itβs amazing. They are so quick and efficient. Iβve already referred them to friends.
Mar 22, 2025Very honest worker and did a great job!
Mar 15, 2025Very quick service – called at 9:30 pm and service technician was there the next day. Excellent service from the technician and friendly too. Thank-you
Jan 27, 2025My problem with the dishwasher was quickly and accurately diagnosed by the store clerk. I can relax while doing the dishes! I’m so glad they were able to find a solution because I wasn’t expecting or expecting it.
Dec 28, 2023Update on below review
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Following my initial negative review I am pleased to provide an update. After posting about my experience. Appliance Repair Expert customer service department reached out to address my concerns. They apologized for the technicianβs behavior and poor diagnosis. They offered to refund me the full amount which we paid for the diagnosis. As a gesture of goodwill, they also gifted me a discount coupon.
I appreciate their efforts to make things right and would now consider using their service again in future.
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βWe recently had an incredibly frustrating experience with a technician from Appliance repair expert. My refrigerator was malfunctioning so we scheduled a service call. He was rude and dismissive from the beginning and conducted a hasty diagnosis. He said there was a major issue with the compressor and it is irreparable. He left saying no one can fix this issue and we should get a new refrigerator. However, when we booked another diagnostic appointment with other company they found out the problem was simply with the fan which was not able to blow air properly. After rellacing the fan our refrigerator is working great.
I escalated this matter to the manager asking for refund for false diagnosis and the harassment I was met with complete silence. This lack of commitment and accountability is unacceptable.I am deeply disappointed with both the technicians unprofessional conduct and companyβs failure to address my concern.β
Aug 8, 2024Arrived on time and was very knowledgeable in repairs
Apr 18, 2024