Raymond was very professional and an excellent technician. He was very courteous and friendly. I highly recommend him.
Feb 7, 2025Quick friendly service. The tech had my Miele dishwasher fixed right away and showed me how to check for any further problems. Great job!
Mar 13, 2024Very efficient and respectful. I found our service agent was honest with the price of the repair and advise.
Mar 13, 2025Update on below review
βββββββββββββββββββββββ
Following my initial negative review I am pleased to provide an update. After posting about my experience. Appliance Repair Expert customer service department reached out to address my concerns. They apologized for the technicianβs behavior and poor diagnosis. They offered to refund me the full amount which we paid for the diagnosis. As a gesture of goodwill, they also gifted me a discount coupon.
I appreciate their efforts to make things right and would now consider using their service again in future.
βββββββββββββββββββββββ
βWe recently had an incredibly frustrating experience with a technician from Appliance repair expert. My refrigerator was malfunctioning so we scheduled a service call. He was rude and dismissive from the beginning and conducted a hasty diagnosis. He said there was a major issue with the compressor and it is irreparable. He left saying no one can fix this issue and we should get a new refrigerator. However, when we booked another diagnostic appointment with other company they found out the problem was simply with the fan which was not able to blow air properly. After rellacing the fan our refrigerator is working great.
I escalated this matter to the manager asking for refund for false diagnosis and the harassment I was met with complete silence. This lack of commitment and accountability is unacceptable.I am deeply disappointed with both the technicians unprofessional conduct and companyβs failure to address my concern.β
Aug 8, 2024The expert was truly an expert in every sense of the word! Was almost instantly able to spot the issues with our washer as well as the solutions to said issues. Was also really nice and straightforward with his approach. Overall, pretty smooth sailing. ππΎ
Mar 8, 2025This is the second time I have used Appliance Repair Experts to repair our appliances. Both times our experience has been positive. We received same day service. The process was smooth and the repair was done efficiently. I recommend this company.
Apr 25, 2024Very good service and efficient. Will call for any future appliance repairs and refer to my friend.
Feb 28, 2025