technician came – charged $140 and made a wrong diagnosis – he said the drain pump needs to be replaced on our dishwasher and wanted to charge $370 for a 1/2 hour job and a pump what is sold on Amazon for $35. We paid and he left. We checked ourself and it is not the pump.
The company apologized and promised a full refund. I am impressed. Great service.
Sep 10, 2024The technician was on time, professional and knew what he was doing. After a quick but methodical assessment, he replaced the rails and seal supporting my French Door lower freezer drawer. Can’t believe the difference…it closes so solidly now. Very pleased.
Feb 4, 2025Service was fast. Diagnosed quickly gave price and completed work quickly. No trouble since fix
Feb 7, 2025Was very happy with the quick service and service was excellent.
Mar 7, 2025Very good service. Highly recommended
Apr 2, 2024When my washing machine stopped working, I found Appliance Repair Experts online and filled out their online form. Almost immediately, I received a call with an appointment booking for the next morning.
When the repairman arrived, he introduced himself and quickly diagnosed the problem. He then gave me a quote for repairs.
I was very impressed by the entire process.
Oct 29, 2024Prompt and supportive.
Apr 12, 2024Great service! Well organized! Highly recommended!
Mar 15, 2025Excellent service that came same day! Thorough work. No concerns with the job done. I was confused about the difference between the diagnostic fee and the service fee. My confusion was that I thought the problem would be diagnosed then I would be told what the issue was and then decide on going ahead and fixing it for the service fee. For example, I was told the issue with the dishwasher not draining could be one of three things: the pump, the fuse, or the drain hose is clogged; and if for example its the pump then it’ll cost XX dollars for the service plus the cost of the pump which is YY dollars. I took that literally, thinking that was the price for the pump and there would be varying prices for the other services depending on what the issue was (because fixing the pump sounded more intensive than changing a fuse or unclogging a drain hose) but it’s just a set fee for diagnostic and a set fee for labour, regardless of the intensity of the labour required (the diagnostic fee is waived if you go ahead with the fix, you just pay the labour fee). PLUS any parts are on top of that price. So I agreed for him to go ahead, thinking I still had the option to opt out when he figured out what the issue was but later I found him fixing a clogged hose and being charged the same fee as a pump replacement (with the added bonus that there was not parts costs associated with it). Hope that helps clarify for anyone else getting the service. Overall, a great service and would recommend to anyone.
Mar 17, 2025My dryer was broken and Jay did a great job fixing it! Thanks!
Aug 21, 2024Jay was efficient,honest, and friendly.
Mar 4, 2025