The technician was very respectful of our home; conducted his review of the noise in our washing machine; checked the dryer (it was fine); gave us his oral report and departed. My problem was with his oral report as I am an 82 year old senior who is hard of hearing, That, added to his accent left me very confused as to his recommendations. I have requested a brief written reportβ¦not received as yet. Thank you. Bob Humphreys
Feb 22, 2025Very professional customer service and perfect repair.
Mar 4, 2025On time and very pleasant to work with
Jun 10, 2024Ridj is GREAT!!!! fixed my washer and now i’m happy
Mar 28, 2024Initially, I only needed a fridge repair, but their technician fixed it in a matter of minutes and even offered to check other parts for free, just in case. But nothing was wrong, I appreciate such an initiative and Appliance Repair Expert is my top choice.
Oct 3, 2023Prompt service. Efficient and polite technician.
A2Z
Jun 13, 2024Prompt service expensive 225 but fixed dishwasher
Mar 19, 2025To diagnose the problem, the technician analyzed the wiring diagram and used practical advice. He fixed the issue and didn’t charge much.
Jan 11, 2024Update on below review
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Following my initial negative review I am pleased to provide an update. After posting about my experience. Appliance Repair Expert customer service department reached out to address my concerns. They apologized for the technicianβs behavior and poor diagnosis. They offered to refund me the full amount which we paid for the diagnosis. As a gesture of goodwill, they also gifted me a discount coupon.
I appreciate their efforts to make things right and would now consider using their service again in future.
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βWe recently had an incredibly frustrating experience with a technician from Appliance repair expert. My refrigerator was malfunctioning so we scheduled a service call. He was rude and dismissive from the beginning and conducted a hasty diagnosis. He said there was a major issue with the compressor and it is irreparable. He left saying no one can fix this issue and we should get a new refrigerator. However, when we booked another diagnostic appointment with other company they found out the problem was simply with the fan which was not able to blow air properly. After rellacing the fan our refrigerator is working great.
I escalated this matter to the manager asking for refund for false diagnosis and the harassment I was met with complete silence. This lack of commitment and accountability is unacceptable.I am deeply disappointed with both the technicians unprofessional conduct and companyβs failure to address my concern.β
Aug 8, 2024Canβt express how professionally their technician identified and replaced the worn-out door seal. And the price for commercial fridge repair service was really affordable, thank you, guys, for such outstanding assistance. DEFINITELY RECOMMEND!
Oct 7, 2023Great service β¦ professional, proficient and honest!
Mar 1, 2025