Service was booked ands completed within 24 hours which is amazing! Technician arrived in time. Assessed problem with LG front load washing machine and fixed it. I appreciate his knowledge, and told us a couple of trouble shooting tips to look out for. I definitely recommend. I liked that I received updates about the technician being en route, as well as ease of receiving final billing for my files
Mar 17, 2025Fast response, courteous staff, fair price
Mar 15, 2025Great service and follow up
Sep 24, 2024Excellent, professional service. The technician came out first thing in the morning the day after I called. My Kenmore dryer works like new again.
Apr 4, 2025When I was trying to find someone to take a look at my fridge they were the only place to respond immediately and book me in quickly. Malik was excellent, knew what he was doing, showed me the issue, and had it fixed very quickly. I’ll definitely come here again if I have trouble with an appliance.
Sep 8, 2024To say that I’m impressed with their same-day refrigerator repair service is to say almost nothing! They did their job and I received a warranty once the work was completed and on the parts they installed! Lovely experience.
Oct 4, 2023Technician was prompt, courteous and friendly. Analyzed the problem and came back in promised time to finish the job. I would recommend them.
Feb 27, 2024Great service! Well organized! Highly recommended!
Mar 15, 2025Update on below review
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Following my initial negative review I am pleased to provide an update. After posting about my experience. Appliance Repair Expert customer service department reached out to address my concerns. They apologized for the technician’s behavior and poor diagnosis. They offered to refund me the full amount which we paid for the diagnosis. As a gesture of goodwill, they also gifted me a discount coupon.
I appreciate their efforts to make things right and would now consider using their service again in future.
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“We recently had an incredibly frustrating experience with a technician from Appliance repair expert. My refrigerator was malfunctioning so we scheduled a service call. He was rude and dismissive from the beginning and conducted a hasty diagnosis. He said there was a major issue with the compressor and it is irreparable. He left saying no one can fix this issue and we should get a new refrigerator. However, when we booked another diagnostic appointment with other company they found out the problem was simply with the fan which was not able to blow air properly. After rellacing the fan our refrigerator is working great.
I escalated this matter to the manager asking for refund for false diagnosis and the harassment I was met with complete silence. This lack of commitment and accountability is unacceptable.I am deeply disappointed with both the technicians unprofessional conduct and company’s failure to address my concern.”
Aug 8, 2024Service was very professional, and accomplished in a timely manner.
Apr 23, 2024Great service … professional, proficient and honest!
Mar 1, 2025