The Appliance Repair Expert of Victoria service technician arrived about 3.5 hours after I submitted our booking request. This was on a Saturday. After the technician had time to assess the operation of our washing machine, he when through our options (costs and risk) to repair, replace or continue use. Based on this information, I felt I made an informed decision. I would use Appliance Repair Expert of Victoria again.
Mar 11, 2025Fast response, courteous staff, fair price
Mar 15, 2025Very helpful and timely!
Sep 26, 2024Nijat was wonderful! Great communication and fixed the problem with my washer!
Apr 5, 2025Update on below review
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Following my initial negative review I am pleased to provide an update. After posting about my experience. Appliance Repair Expert customer service department reached out to address my concerns. They apologized for the technicianβs behavior and poor diagnosis. They offered to refund me the full amount which we paid for the diagnosis. As a gesture of goodwill, they also gifted me a discount coupon.
I appreciate their efforts to make things right and would now consider using their service again in future.
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βWe recently had an incredibly frustrating experience with a technician from Appliance repair expert. My refrigerator was malfunctioning so we scheduled a service call. He was rude and dismissive from the beginning and conducted a hasty diagnosis. He said there was a major issue with the compressor and it is irreparable. He left saying no one can fix this issue and we should get a new refrigerator. However, when we booked another diagnostic appointment with other company they found out the problem was simply with the fan which was not able to blow air properly. After rellacing the fan our refrigerator is working great.
I escalated this matter to the manager asking for refund for false diagnosis and the harassment I was met with complete silence. This lack of commitment and accountability is unacceptable.I am deeply disappointed with both the technicians unprofessional conduct and companyβs failure to address my concern.β
Aug 8, 2024Great communication, was fast but not rushed ππΌ. Also very happy with the fact that the initial $89 fee is removed if further maintence is required. Cheapest fixers you can find, that can still do the job right! Very pleased, thank you!!
Feb 7, 2025Did a great job.
Apr 24, 2024Excellent, timely, and professional service! No hidden fees and the tech had the part & was able to replace our Bosch dishwasher pump in minutes, with a 30-day warranty. I highly recommend Appliance Repair Expert. 5 stars from Calgary, AB!
Apr 22, 2024