Was very impressed with system Appliance Repair Experts use to book appointments, inform you of who will be coming and what time the technician will be at my home. Our technician was very knowledgeable and explained the issues that we faced when repairing our oven. I would recommend Appliance experts for your appliance repair needs.
Oct 16, 2024The guys came onsite, were very professional and thorough. They took the time to carefully remove and dismantle the dishwasher; minding the water and not scratching the floor. They explained what they were checking throughout the process, and pointed out where the eventual issue was. I would definitely use them again.
Mar 12, 2025The service was great. I have had this company doing work for us before. Will continue
Feb 28, 2025Reliable and efficient service. Muhammad was able to diagnose the problem and repair it within 24 hours. Excellent communication about timing and notification prior to arrival. Highly recommended.
Mar 30, 2025Fast service with great communication. Came out on a weekend with no additional fee.
Feb 27, 2025Very impressed with their quick turnaround as i called them late saturday and they were here to fix our washing machine monday morning. Quick diagnosis and fix! Very much appreciated and technician was cordial and explained what the issue was just in case something similiar happens in the future! Thank you
Mar 29, 2024An amazing response time in less than 24 hours I had somebody out at my house, evaluating the situation and fixing it perfectly. Highly recommended.
Mar 13, 2025The technician who worked on my washer came back to fix it when the original issue wasnβt solved. I appreciate his level of service and commitment to get the job done.
Sep 24, 2024Update on below review
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Following my initial negative review I am pleased to provide an update. After posting about my experience. Appliance Repair Expert customer service department reached out to address my concerns. They apologized for the technicianβs behavior and poor diagnosis. They offered to refund me the full amount which we paid for the diagnosis. As a gesture of goodwill, they also gifted me a discount coupon.
I appreciate their efforts to make things right and would now consider using their service again in future.
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βWe recently had an incredibly frustrating experience with a technician from Appliance repair expert. My refrigerator was malfunctioning so we scheduled a service call. He was rude and dismissive from the beginning and conducted a hasty diagnosis. He said there was a major issue with the compressor and it is irreparable. He left saying no one can fix this issue and we should get a new refrigerator. However, when we booked another diagnostic appointment with other company they found out the problem was simply with the fan which was not able to blow air properly. After rellacing the fan our refrigerator is working great.
I escalated this matter to the manager asking for refund for false diagnosis and the harassment I was met with complete silence. This lack of commitment and accountability is unacceptable.I am deeply disappointed with both the technicians unprofessional conduct and companyβs failure to address my concern.β
Aug 8, 2024Tom was great in fixing our dryer. I will always recommend this service. Thanks Tom
May 1, 2024