The technician was prompt and professional. I am very happy with the fast service of my gas range.
Mar 16, 2025My dryer was fixed quickly and professionally. They clearly identified the problems and provided a swift solution. The communication was excellent, and I appreciated the detailed explanation of the repairs.
Mar 8, 2025The fridge is working perfectly. The problem was diagnosed correctly and the repair was done in a timely efficient manner.
Feb 27, 2025Great work, very knowledgeable and friendly technician. Very happy with the job.
Apr 13, 2024Communication was great and service was done quickly and efficiently. Javidan was respectful and showed all of the broken pieces and explained why he was fixing them. Our dryer was fixed within 24 hours of calling. Thanks!
Feb 23, 2025When I called with our Fridge issues, they had a repair person dispatched that same afternoon. The repair person sent to us, Leroy Lewis, was so kind and knowledgeable. He had the issues fixed very quickly. 5 stars for Leroy as well!! I will definitely be using them again if the need should arise.
Jun 15, 2024I had problem with my washing machine i called them and technician name called Deep kumar came over fix it right a way.Thanks for help Recommend.
Feb 20, 2024The technician who worked on my washer came back to fix it when the original issue wasnβt solved. I appreciate his level of service and commitment to get the job done.
Sep 24, 2024Update on below review
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Following my initial negative review I am pleased to provide an update. After posting about my experience. Appliance Repair Expert customer service department reached out to address my concerns. They apologized for the technicianβs behavior and poor diagnosis. They offered to refund me the full amount which we paid for the diagnosis. As a gesture of goodwill, they also gifted me a discount coupon.
I appreciate their efforts to make things right and would now consider using their service again in future.
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βWe recently had an incredibly frustrating experience with a technician from Appliance repair expert. My refrigerator was malfunctioning so we scheduled a service call. He was rude and dismissive from the beginning and conducted a hasty diagnosis. He said there was a major issue with the compressor and it is irreparable. He left saying no one can fix this issue and we should get a new refrigerator. However, when we booked another diagnostic appointment with other company they found out the problem was simply with the fan which was not able to blow air properly. After rellacing the fan our refrigerator is working great.
I escalated this matter to the manager asking for refund for false diagnosis and the harassment I was met with complete silence. This lack of commitment and accountability is unacceptable.I am deeply disappointed with both the technicians unprofessional conduct and companyβs failure to address my concern.β
Aug 8, 2024Tom was great in fixing our dryer. I will always recommend this service. Thanks Tom
May 1, 2024