They were able to come out the same day to service my washing machine. Mohammed was the technician, he identified the issue right away, ordered the part required and came back the next day to fix it. He was quick, polite and efficient. Very impressed with this company and the service provided. Thank you!
Jul 22, 2024The technician was very respectful of our home; conducted his review of the noise in our washing machine; checked the dryer (it was fine); gave us his oral report and departed. My problem was with his oral report as I am an 82 year old senior who is hard of hearing, That, added to his accent left me very confused as to his recommendations. I have requested a brief written report…not received as yet. Thank you. Bob Humphreys
Feb 22, 2025Fast response, courteous staff, fair price
Mar 15, 2025technician came – charged $140 and made a wrong diagnosis – he said the drain pump needs to be replaced on our dishwasher and wanted to charge $370 for a 1/2 hour job and a pump what is sold on Amazon for $35. We paid and he left. We checked ourself and it is not the pump.
The company apologized and promised a full refund. I am impressed. Great service.
Sep 10, 2024I washed my 20 year-old bathroom mat without thinking about the thin rotten rubber backing. The backing broke into bits and pieces and choked the washer’s drain pump. I phoned in the late evening, and the technician from Appliance Repair Expert came on time the next morning. He knew exactly what the problem was, and fixed it . He then ran the rinse cycle several times to flush out the remaining bits of rubber. In about an hour he gave me back my washing machine, and I don’t have to buy a new one. Now I am a bit wiser about checking the things I wash. The picture shows a small part of the mess he removed from the washer.
Apr 5, 2025Edit: After seeing my first review the company reached out, apologized for the delay and rectified the situation. I am happy with the resolution they provided. Initially a positive experience with a diagnostic visit for my fridge. But I needed to get my landlord’s authorization because the repair quote was higher than expected, so I couldn’t book the repair then and there. At least a dozen attempts on my end to schedule the repair and nothing. They don’t answer. Tried calling from a different number and they answered, said they would tell the tech to call me, only to hear nothing. Given the lack of responsiveness I would like to get a refund on the service call, but I don’t expect I could even get a hold of someone to ask…
Jun 7, 2024I just feel that, the bill was a bit excessive. Guys we very good no issues there.
Mar 15, 2025My problem with the dishwasher was quickly and accurately diagnosed by the store clerk. I can relax while doing the dishes! I’m so glad they were able to find a solution because I wasn’t expecting or expecting it.
Dec 28, 2023Great service, thank you.
Apr 11, 2024Great communication, was fast but not rushed 👍🏼. Also very happy with the fact that the initial $89 fee is removed if further maintence is required. Cheapest fixers you can find, that can still do the job right! Very pleased, thank you!!
Feb 7, 2025Great service! Technician was knowledgeable and friendly.
Apr 18, 2024We had a fantastic experience with Appliance Repair Experts this past weekend when our dishwasher was leaking everywhere. They scheduled me in the same day and within hours the technician arrived. Emin arrived and knew exactly what needed to be repaired. He picked up the part, was very thorough, punctual, and polite. Dishwasher was up and running with zero leaks in no time. The fee was very reasonable especially for immediate, weekend work. I’d recommend this company without hesitation.
Feb 22, 2024